Frequently Asked Questions

What is the delivery time?
Orders are processed within 1–3 business days.
Delivery typically takes 4–7 business days.
Estimated total delivery time: 5–10 business days.

What if I haven’t received my order?
If your order hasn’t arrived within the estimated timeframe, please contact us at:
info@lunaro-manhatten.com
Our support team will assist you promptly.

How do I return an item?
To initiate a return, contact us at info@lunaro-manhatten.com with your order number and reason for return.
We will provide further instructions.

Are returns free?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

What are the return conditions?
Items must be returned within 30 days of delivery.
Products must be unused, in original packaging, and in resellable condition.

What payment methods do you accept?
We accept major payment methods including:
• Credit & Debit Cards
• PayPal
• Apple Pay
• Google Pay

All payments are processed through secure and encrypted systems.

I didn’t receive an order confirmation email.
Please check your spam folder first.
If you still cannot find it, contact us at info@lunaro-manhatten.com.

Can I cancel my order?
Orders can be canceled within a short period after purchase.
Contact us as soon as possible at info@lunaro-manhatten.com.